At Anointed 4 Another Audience Empowerment, led by Jill Mattocks, your success in activating divine anointing for new audiences is our passion. Our Support Team stands ready to guide you through coaching registrations, technical questions, event access, resource downloads, and spiritual breakthroughs. Whether you’re mapping your next audience or navigating relational dominion challenges, we’re here to serve with excellence and prayerful care.
This dedicated support hub ensures seamless experiences across prophetic coaching, workshops, and digital tools. Reach out confidently—your empowerment matters.
For emergencies like payment disputes or event cancellations, use phone or email first. All communications treated confidentially per our Privacy Policy.
Frequently Asked Questions (FAQs)
Coaching and Programs
Q: How do I book my first prophetic coaching session?
A: Visit the Coaching page, select one-on-one or group options, and book via Calendly. Complete the intake form for personalized preparation. New clients receive a free 15-minute discovery call.
Q: What if I need to reschedule?
A: 24-hour notice required. Use Calendly self-service or email support. No-shows may incur fees; repeated issues could affect future bookings.
Q: Are refunds available?
A: 7-day guarantee for digital products (unused). Live coaching/events follow our Terms: partial refunds per policy. Details in checkout confirmation.
Website and Technical
Q: Can’t access my member portal or downloads?
A: Check spam for login emails. Reset password via “Forgot Password.” Persistent issues? Forward error screenshots to support.
Q: How do I update billing info?
A: Log into Client Portal > Account Settings > Payment Methods. Stripe/PayPal updates sync automatically.
Q: Mobile app available?
A: Not yet—access all via responsive website. Android/iOS browsers fully supported. App coming Q3 2026.
Events and Workshops
Q: What if I miss a live workshop?
A: Recordings available 48 hours post-event in your portal. Lifetime access for paid attendees.
Q: Group cohort waitlists?
A: Email interest; priority given to waitlist. New cohorts launch monthly.
Billing and Payments
Q: Subscription issues?
A: Manage/cancel anytime in portal. Prorated refunds unavailable; annual plans save to be discussed
Q: International payments?
A: Stripe handles global cards/currencies. Contact for invoice options.
Spiritual and Program Support
Q: Confidential prayer requests?
A: Submit via secure form. Jill Mattocks prays personally; responses within 24 hours.
Q: Results guarantee?
A: Spiritual growth varies by engagement. We equip; Holy Spirit activates. 80% report boldness gains per testimonials.
View full FAQ list here post-launch.
Support Process
1.Submit Request: Choose channel; include name, email, program enrolled, and details/screenshots.
2.Acknowledgment: Auto-reply confirms receipt.
3.Resolution: Most issues resolved in 24 hours; complex (e.g., custom dominion plans) within 72.
4.Follow-Up: Satisfaction survey ensures excellence.
5.Escalation: Unresolved? Direct to Jill Mattocks atinfo@anointed4aaempowerment.com
Tiered support: Basic (free), Premium (coaching clients get priority).
Hours of Operation
•Email/Portal: 24/7 self-service; staffed Mon-Fri 9AM-6PM EST.
•Phone/Chat: Mon-Fri 10AM-5PM EST; Sat 10AM-2PM.
•Holidays: Closed major US Christian observances; check calendar.
After-hours emergencies routed to voicemail with 12-hour callback.
Meet Your Support Team
Jill Mattocks – Founder: Oversees high-level coaching escalations. Prophetess, master coach.
Prayer Specialists – Handle spiritual support requests.
Tech Team – Jeree Ann (Mend the Vow Ministries): Website/platform expert.
Admin – Billing/events coordination.
All trained in pastoral confidentiality and empowerment principles.
Resources and Self-Help
•Video Tutorials: Portal login, Calendly guide, download fixes.
•Knowledge Base: Searchable articles on audience mapping troubleshooting.
•Community Forum: Peer support for program alumni (moderated).
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Feedback and Testimonials
“Your support turned my tech frustration into breakthrough focus—thank you!” – Client, Relational Dominion Cohort.
We value input: survey responses shape improvements.
Contact Us Today
Anointed 4 Another Audience Empowerment
Jill Mattocks, Founder & Visionary
